Troy - US

I received the bike back in 5/17/22. It looked very well built, but on first gear it would make this clicking noise, and loose grip on the gear, causing the pedal to slip. I sent an email and was told to record a video while it was doing it. Well, I would really like someone to show me how to ride the bike with one hand, while holding my phone with the other, and bending over to record all the moving parts. If you learned how to ride this bike, I think you would agree with me, that it would be almost impossible. The best I could do was record the clicking noise and slippage of the pedal. Anyways, they wanted me work on the bike. I had to loosen this, tighten that, adjust this and adjust that. I paid close to a thousand dollars for this bike, and I don't feel I should be doing all this work on this bike. All of this should have been done before shipping it to me. I'm not a bike expert, and do not have the time to work on this bike. I just wanted to ride it. Whoever sent it to me, should have noticed that the bike was going to ship to a different country, and maybe, just maybe, should have ridden the bike, to make sure the bike was working properly. We are talking about the first gear here. Which means, nobody bothered to even roll the bike for a couple of seconds. I believe on paying good money for products, because usually you get a high quality, durable product. unfortunately, not this time.